Nov 1, 2018
The Knoxville-based eCommerce order fulfillment company’s incredible result reflects a level of client satisfaction that’s almost unheard of in the logistics sector.
Tennessee, United States - November 1, 2018 / / —
Tennessee, USA. Monday 29th October: Logistics company Red Stag Fulfillment has announced that its NPS up to June 2018 has hit an unprecedented +97, blowing the industry average of +55 out of the water to further cement the firm’s place as one of the most reliable services on the market.
Further Evidence Of A Thriving Client-Centric Operation
The Net Promoter Score is a reliable tool that is commonly used to determine the loyalty and satisfaction of a company’s customers and can be utilized by operations in any business sector.
It essentially asks customers to rate their chance of recommending the service out of 10 before a final score the low scores (under 6) are subtracted from the high ones (nine or above). This is used to forecast growth while strong correlation between a strong NPS and a productive business venture is palpable, making it a particularly important metric for companies to consider.
Red Stag Fulfillment already boasted an above-average score of +81 when running its initial test in late 2017. However, the climb of 16 to an almost perfect score of +97 shows that the logistics order fulfillment firm continues to impress its clients old and new.
Customer support expert Matt Novak was naturally delighted at the news, attributing the firm’s success to an unrivaled commitment and extremely responsive performance. He stated: “we see ourselves as an extension of our clients’ businesses, Normally, we tell the client [of issues] before they come to us.”
Given the nature of the business, the ability to keep clients in the know regarding deliveries is vital and ultimately enables them to ensure the end consumer is well informed too. When added to the general quality of order fulfillment services, Red Stag Fulfillment continues to raise the bar on customer care and the overall logistics service.
About Red Stag Fulfillment
Red Stag Fulfillment is an order fulfillment service that works with businesses, particularly in the realm of eCommerce, across the United States. They pick, pack, and deliver packages to the client’s door in a professional manner to represent your business in a highly positive manner.
With centers located on the East and West Coasts, they provide a 97% reach across the U.S within 1-2 and 99% in 3 days. Getting orders shipped to the client in a fast, affordable fashion has never been simpler. When added to the benefits of knowing that the organization cares about the companies it works with, it is the ultimate choice of third-party order fulfillment.
Red Stag Fulfillment was launched in 2013, bringing a fresh approach to the sector, and continues to grow year on year.
More information is available from Red Stag Fulfillment’s press contact Jake Rheude on 1-800-815-7824 or by email at jake@redstagfulfillment.com. Alternatively, you can write directly to 7450 Chapman Highway, Suite 301, Knoxville, TN 37920.
Contact Info:
Name: Jake Rheude
Organization: Red Stag
Address: 7450 Chapman Highway, Suite 301, Knoxville, TN 37920
Phone: 1-800-815-7824
For more information, please visit https://redstagfulfillment.com/
Source:
Release ID: 437386
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