Jun 10, 2019
Market Research Future published a research report on “Global Contact Center Analytics Market Research Report- Forecast 2023” – Market Analysis, Scope, Stake, Progress, Trends and Forecast to 2023.
Pune, India - June 10, 2019 /MarketersMedia/ —
Market Highlights
The contact center analytics solutions system helps to identify the customer needs, product problems and thereby provides solutions to improve the customer lifecycle. Increasing demand for customer’s satisfaction, the increasing demand for customer experience management, retaining the customers and competitive environment are the factors boosting the growth of the Contact Center Analytics Market. The market is expected to have high growth over the forecast period.
Key Players
The key players in the global contact center analytics market include Cisco Systems, Inc. (US), Verint Systems Inc. (US), Genpact Limited (Bermuda), Genesys (US), 8X8 Inc. (US), Mitel Networks Corporation (Canada), Oracle Corporation (US), SAP SE (Germany), NICE Ltd. (Israel), Five9, Inc. (US), Enghouse Interactive (US), Servion Global Solutions (India) and CallMiner (US) among others.
According to Market Research Future, market has been segmented into touch point, end-users and region.
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Contact Center Analytics Global Market - Segmentation
• Segmentation by Component: Software and Solutions.
• Segmentation by Deployment: On-Premise and On-demand.
• Segmentation by Organisation Size: Small, Medium and Large.
• Segmentation by Application: Workforce Optimization, Risk Management, Customer Experience Management, Real-time Monitoring and Others.
• Segmentation by End-Users: BFSI, Government, Retail, Healthcare, Manufacturing, IT & Telecommunications, Hospitality, Defence, Energy, and Others.
• Segmentation by Region: North-America, Europe, Asia-Pacific, Rest of the World.
Market Research Future Analysis
The global contact center analytics market is expected to grow significantly over the forecast period, 2017-2023. BFSI and healthcare segment of contact center analytics market globally drives the market. The market is expected to have higher growth rate as compared to the previous years.
North America region accounted for the largest market share because of the technological advancements, increasing e-commerce and m-commerce and growing need for regional customer satisfaction. Also, the Asia-Pacific region is expected to grow at a fast pace over the forecast period, 2017-2023. The region is attributed to the growth in the manufacturing hub and the growth in digitalization.
Industry News
Mar 17, Contact Now: A new cloud contact center for teams is launched by 8X8 Inc.
8X8 Inc launched easy-to-use, intelligent and scalable cloud contact center solution for teams, Contact Now. This new cloud contact center solution provides companies flexibility with monthly pricing and pay-as-you-go models. 8X8 Contact Now is easy to setup that can handle inbound and outbound customer interactions in which calls are intelligently diverted to correct teams which allows them to deliver high level of service and increase orders.
Aug 18, Mitel Network Corporation introduces MiCloud Engage Contact Center: a CCaaS platform to deliver more intelligent customer experience.
Mitel Networks Corporation introduces MiCloud Engage Contact Center, a highly insightful contact center-as-a-service (CCaaS) platform. This solution integrates with various third-party CRM applications and can work with any call control platform. This solution powers omnichannel communication and integrates innovative technologies with real-time reporting and deep analytics.
Jul 18, Five9 expands its partnership with Fuze a unified cloud-based communication as a service provider.
Fuze a cloud-based communication as a service provider expands its partnership with Five 9 which provides cloud contact center software. This partnership includes integration of Five9 contact center as a service (CCaaS) with Fuze unified communication as a service (UCaaS), providing end-to-end communication experience for support and sales teams.
Get complete Report @ https://www.marketresearchfuture.com/reports/contact-center-analytics-market-3934
Intended Audience
• Manufacturers
• Distributors
• Research firms
• Consultancy firms
• Software Developers
• Vendors
• Semiconductor Manufacturers
• End-user sectors
• Technology Investors
About Us:
At Market Research Future (MRFR), we enable our customers to unravel the complexity of various industries through our Cooked Research Report (CRR), Half-Cooked Research Reports (HCRR), Raw Research Reports (3R), Continuous-Feed Research (CFR), and Market Research & Consulting Services.
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In order to stay updated with technology and work process of the industry, MRFR often plans & conducts meet with the industry experts and industrial visits for its research analyst members
Contact Info:
Name: Abhishek Sawant
Email: Send Email
Organization: Market Research Future
Website: https://www.marketresearchfuture.com
Source: MarketersMedia
Release ID: 521893
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